FAQ
The Ins And Outs of How We Do Business
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What services does Veridian Housekeeping offer?We offer standard and deep cleaning, with options for laundry folding, dishwashing, and more.
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Do you bring your own cleaning supplies and equipment?Yes, we bring all the necessary supplies and equipment to each job.
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Are your cleaning products eco-friendly?We offer some eco-friendly options, but it’s not our primary focus at this time.
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How much does a standard cleaning cost?Prices vary based on the size of your home. Contact us for a quote.
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What areas do you serve?We serve Clark County and southern Scott County, Indiana.
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Do you offer one-time cleanings or only recurring services?We offer both one-time and recurring cleaning services to fit your needs.
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How do I schedule an appointment?You can schedule by calling us or using our online booking form.
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Do I need to be home during the cleaning?No, you don’t need to be home as long as we have access to the property.
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What’s included in a deep cleaning service?Deep cleaning covers all standard tasks plus detailed cleaning of areas like baseboards, inside cabinets, and behind appliances.
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How do you handle special requests or custom cleaning needs?We’re flexible! Just let us know your specific needs when booking.
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Are you insured and bonded?Yes, we are fully insured for your peace of mind.
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What is your cancellation policy?We ask for 24 hours' notice to avoid any cancellation fees.
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Do you offer discounts for recurring cleanings?Yes, we offer discounts for clients who schedule regular cleanings.
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How do you handle pet hair and other pet-related messes?We offer a specialized pet hair removal service to ensure your home is fur-free.
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What payment methods do you accept?We accept debit cards, credit cards, and online payments.
Billing Policy
Payments Accepted
We accept payments through our secure invoicing system powered by Jobber. After a job you’ll receive an invoice via email, where you can conveniently pay using your credit or debit card. Please note that we do not accept cash or check payments at this time. We strive to make the payment process as easy and straightforward as possible!
Cancellation Policy
We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice to avoid a cancellation fee. Cancellations made less than 24 hours before the scheduled service will incur a fee of 50% of the service cost. No-shows or cancellations on the day of service will be charged the full service amount. This policy helps us maintain a fair schedule for all clients.
Satisfaction Guarantee
At Veridian Housekeeping, your satisfaction is our top priority. If you're not completely happy with our service, please let us know within 24 hours of your cleaning. We'll gladly return to re-clean any areas of concern at no additional cost. Our goal is to ensure you’re 100% satisfied with the quality of our work, every time. If you're still not satisfied, we'll work with you to find a solution that meets your expectations. Your happiness is guaranteed!